We all have our stories...

(here's an abridged version of mine)

I am a 47-year-old father of three, living in Central California among the dairies and farmland, at the base of the Sequoia National Forest.
I've worked remotely for the last 10+ years, currently with a Joomla Development Firm headquartered in Denmark.

I've spent many of the last years with Joomla, which I love to work with professionally, as well as volunteer with the great community.

When I'm not working (and sometimes as I am) you'll find me traveling with my family in our motorhome, which we've taken across the US 12 times.
I also spend a good deal of my time practicing and training in Japanese Goju Ryu Karate, Nihon Jujutsu, and Brazilian Jiu Jitsu, and love to hobby with music (guitar) and photography.

If you'd like to get in touch, feel free to email me at tj@zaridan.com, or you can find me at one of these fine locations:

What's Kept Me Busy

Joomla

11 years professional experience with Joomla.
Over 6 years in voluntary community roles, including serving as the Director of the Joomla World Conference, and Team Leader on the Joomla Transition Team.

Support

10 years of direct customer support experience, including technical support, and technical consulting for HTML/CSS/Frontend web development.
9 years of Support Management.

Teaching

10 years experience teaching Drama and Technical Theatre.
Over 9 years experience teaching Joomla around the US, in classroom settings, and online.

Skills & Experience

    • 9+ years of experience teaching and coaching individuals and organizations in various topics, including computer usage, software application selection, usage, and best practices
    • 3 years of experience traveling to meet with individual clients and groups to coach and train in specific software applications, with lesson plans catered to their specific needs, use cases, and workflows
    • 10+ years working with cross-functional teams to define customer requirements and develop custom software solutions to solve their business needs
    • 4 years working with project managers, product owners, designers and developers to discover and define needs as well as create and refine more effective workflows that have increased productivity and quality of deliverables
    • Exceptional interpersonal skills developed over 10 years through work with internationally-based colleagues and clients
    • Self-taught (motivated) web developer
    • Proven leader and team player
    • Slack Administration
    • Ability to teach complex topics simply and successfully
    • Instructional video creation, including video editing
    • Many years of knowledge and experience with online Customer Support Systems, with extensive knowledge and experience with Zendesk , Desk.com, and Help Scout.
  • redWEB ApS, Odense, Denmark (remote)
    July 2012 - Present
    Support Manager/Systems & Applications Manager

    • Advised over 900 customers with adoption and usage of our company’s software applications, including helping with general usage, best practices, and troubleshooting
    • Manage a small support team who provide general as well as technical support
    • Coordinate with cross-functional teams to assess customer needs and define product requirements, improvements, and new solutions to develop
    • Oversaw the research, discovery, and implementation of a new support system
    • Coordinate with cross-functional teams to assess customer needs and define product requirements, improvements, and new solutions to develop
    • Supervise the implementation and administration of all internal company applications, including Atlassian products used for product/project and asset management, and Slack for internal company communications and external client communications
    • Collaborate with various teams to create, compile, and organize assets for documentation, marketing and other business needs
    • Localization Management – creating structure for GitHub integration and managing translations to allow providing our products with multi-language support

    Joomlatraining.com, California, United States
    January 2007 - January 2010
    Instructor

    • Trained clients around the country in the adoption, installation, and usage of Joomla
    • Provided personal, needs-specific, and customized coaching to companies and individuals looking to adopt Joomla
    • Evaluated, critiqued, and provided input for existing and new lesson plans

    Joomlashack LLC, Vermont, United States (remote)
    October 2005 - June 2012
    Support Manager/Program Manager

    • Directed customer support to thousands of customers with a high rate (95% satisfaction rating) of customer satisfaction
    • Lead the implementation and management of Zendesk for providing customer support, including custom developed integrations with existing company systems
    • Worked with design and development teams to identify, scope, and create new solutions for customers based on customer feedback
    • Presided over the day-to-day operations of support, development, and marketing of custom solutions for the content management system, Joomla
  • University of Phoenix
    January 2006 – December 2008
    Bachelor of Science in Information Technology, Communications
    3.57 GPA

    Relevant Course Work
    • Project Planning and Implementation
    • Image Editing
    • Web Design
    • Electronic Publishing
    • Human Factors in Technology
    • Instructional Design

    College of the Sequoias Visalia, California
    August 1993 – January 1996
    Associate of Arts in Drama, Technical
    Associate of Arts in Drama, Acting

Professional Development & Volunteer Work

Joomla World Conference Committee

November 2015 - December 2016
Director
Led an international team of volunteers to plan and execute the annual Joomla World Conference.

Joomla World Conference Committee

January 2012 - November 2015
Team Member
Participated as a team member on the committee that plans and executes the production of the annual Joomla World Conference.

Joomla Transition Team

September 2015 - Present
Team Leader
Serve as an elected member of the team tasked with helping the Joomla organization adopt a new leadership structure.

Enchanted Playhouse Children's Theatre Company

September 1996 - September 1998
Board of Directors
Served as a board member for the local children’s theatre company.